Product Information
RELX devices are easy to maintain. To clean the charge contacts and inside the RELX device, use a dry or slightly moistened cotton bud.
All RELX devices are not waterproof.
RELX Infinity and Essential use Type C cables. The RELX Infinity has an additional pogo pin for the wireless charging option compatible with its exclusive charging case.
Your RELX device is charging when the LED light pulses white. You'll know your device is fully charged when the light stops pulsing and is a solid white. It takes about 45-60 mins to fully charge your RELX device. RELX's smart-charge technology is designed to reduce overcharging.
You can charge a RELX device with a RELX pod inserted into the device, but this is not necessary.
Visit our Store Locator to find an authorized retailer near you. Due to the regulated nature of our industry, we encourage customers only to purchase our products from authorized retailers.
RELX pods are designed for puffing under normal drawing pressure. It may take a little extra suction on the first try to get the RELX pod working, but the following puffs should be smooth. Puffing too hard can force liquid up into the air path. It is best to avoid squeezing the mouthpiece between your teeth or lips - this pressure may also force liquid up into the air path and cause leakage. When inserting your RELX pod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the RELX pod as it clicks into place. If you're still having trouble, please contact the RELX global care team.
RELX Pod Pro for Infinity/Essential have an expiry date of 18 months from the date of manufacture, they are meant to be used soon after purchase. We recommend that you finish using your pod within 15 days of opening it to maintain the best taste. After 18 months, you may notice a difference in the flavor or quality. To help ensure the quality of the RELX pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.
The number of puffs per RELX pod varies depending on individual usage patterns.
RELX uses a closed-loop temperature control algorithm designed to deliver the ideal amount of power to the RELX pod. The liquid is heated using an industry standard wick and nichrome coil system.
Building on years of research, RELX produces its own proprietary e-liquid formula with a high manufacturing standard and the strictest quality control process. Our ingredients include glycerol, propylene glycol, flavorings and nicotine salt. Nicotine salt is the active ingredient. Despite common misconceptions, nicotine is not a carcinogen, but is known to be an addictive chemical. Glycerol is a hypoallergenic ingredient used as a sweetener, and texture enhancer commonly used in foods. Propylene Glycol is a colorless, odorless ingredient commonly found in beverages, baked goods, and other household consumables. RELX uses standard non-oil-based flavoring compounds used in foods.
The RELX device Serial Code is a combination of six-nine characters (letters and numbers).
RELX Infinity & Essential:
*You can find the Serial Code inside the curved opening of the device.
The RELX device is designed to be reliable and intended to exceed our limited warranty. Unlike other e-cigarettes, RELX isn't disposable and should be treated as a consumer electronic device. Follow your city's local recommendations for disposing of a lithium-polymer rechargeable battery.
No buttons are required to turn on your RELX device, simply inhale from the mouthpiece. Once you have inserted a RELX pod into your RELX device, you are ready for a unique experience.
At this time we only offer non-nicotine RELX pods for some countries. To stay up to date on our newest products, please subscribe to our newslette
The Nicotine content ceiling is capped as per local regulations. We currently offer 18 mg/ml which is equivalent to 2% Nicotine.
The exact amount of nicotine consumed per puff varies with individual use.
|
Status |
Remaining Power |
LED Notification |
|
Charging Case - Input |
0 - 99% |
Charging Case’s white LED flashes slowly |
|
100% |
Charging Case’s white LED turns on |
|
|
Charging Case - Output |
25% - 100% |
Charging Case’s white LED turns on |
|
0 - 25% |
Charging Case’s white LED flashes slowly |
|
|
Device - Input |
0 - 99% |
Device’s white LED flashes slowly |
|
100% |
Device’s white LED turns on before flashing 3 times and fading out |
Alcohol allergy, heart disease, hypertension, respiratory disease, pregnancy and lactation are strictly prohibited. Please use reasonably according to your own smoking condition, and stop using immediately if you experience discomfort.
Warranty & Maintenance
The shelf life for the RELX Pod Pro is up to 18 months when stored unopened in a cool and dry place.
We recommend to finish the product 15 days after opening.
RELX only warrants the device and pod against defects in materials and workmanship that arise under normal conditions and use.
If a valid claim under this limited warranty is received within the warranty period, an authorized RELX store will, as its only obligation and your only remedy, exchange the device for a new one. In the case of a limited edition or discontinued device or pod, the authorized RELX store reserves the right to provide a functionally equivalent new device if the authorized RELX store is unable to replace the device with an identical device.
RELX understands your interest in knowing that your personal information will be secure. RELX is compliant with the Payment Card Industry Data Security Standard (PCI DSS) Certification and uses secure socket layer (SSL) technology to help keep your personal information safe.
You must be above the legal smoking and/or vaping age of your location to purchase RELX products from any of our retail channels. Our products are designed for adult smokers and/or vapers only. RELX and our channel partners are obliged to refuse sales of nicotine products to underaged consumers.
The mission of RELX is to empower adult smokers through technology and design, ethically. Millions of adult smokers have already converted to using RELX products. We will continue to provide a quality alternative to combustible tobacco, helping enable millions more adult smokers transition away from cigarettes in the coming years.
Core to this mission is preventing the illegal sale of our products to anyone below the legal smoking age. To achieve this, RELX:
· Operates an in-house program in which retail staff are monitored to determine if they are adhering to applicable minimum age laws.
· Makes significant investments in product development and innovation aimed at preventing the use of our products by anyone below the legal smoking age.
Underage use of certain product categories remains a persistent problem, and at RELX we are committed to combating underage use of our product. While we have made great strides in our mission, we are continuously working on new approaches to address the issue more effectively. We welcome the opportunity to work with lawmakers, regulators and advocacy groups in pursuit of restricting our product to its intended users – adult smokers. Underage use prevention is among the company’s highest priorities.
1. Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
2. Damage caused by the device or pod being exposed to or coming into contact with moisture (e.g., liquids, water, or rain, extreme humidity, unusual heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g., sand, food, dirt or similar substances);
3. Damage caused by operating the device or pod outside the guidelines of permitted or intended use as described by RELX in the device or pod documentation;
4. Damage caused by unauthorized modification to alter functionality or capability;
5. Damage (1) attributable to accessories or attachments not authorized or recommended by RELX or (2) attributable to accessories or attachments authorized or recommended by RELX but where usage of those accessories or attachments was outside of normal or recommended use;
6. Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;
7. Any device or pod where the Serial Code has been tampered with, erased, obscured, or is found to not be genuine;
8. Degradation of batteries from normal use (please contact RELX Global Care Team for more information on battery degradation);
9. Damage caused by unauthorised opening, disassembling or tampering with your device or pod in any way; and
10. Devices or pods purchased from unauthorized retailers.
Please follow the steps below to obtain service under the limited warranty:
1. Review your limited warranty to confirm that your RELX device or pod is covered.
2. Retain your receipt or other proof of purchase for your records.
3. If there is no date of purchase available at the time you request a warranty claim, then the warranty start/end dates will be determined by the date of manufacture included in the product Serial Code .
4. Follow the warranty claim instructions to submit your claim to the RELX Global Care team or the authorized RELX Stores. You will be required to provide the Serial Code of your RELX device or pod as well as details of the issues experienced.
5. You must return your approved-for-warranty RELX device or pod to Authorized RELX Stores to obtain service on your warranty claim. Authorized RELX Stores will not be responsible for lost or damaged returns sent by you.
Please note:
1. The RELX Global Care Team may request additional details about the device or pod, including pictures or videos, and may attempt to troubleshoot common issues before approving warranty service.
2. RELX will only honor this limited warranty for customers of minimum age as stipulated by local laws at the time of purchase.
3. RELX will service warranty claims only if the delivery of replacement products is permitted under local laws.
If you have this suspicion please refer to https://relxnow.com/pages/verify to verify the authenticity of your product.
The fight against unauthorized and counterfeit devices is a long-term commitment to upholding a high level of quality and service by RELX. RELX advises consumers to be cautious when purchasing devices from unauthorized resellers. While RELX would like to help victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes. In the case where we have a good faith belief that warranty claims are the result of counterfeit devices, we may reject such warranty claims at our sole discretion.
Please contact us through our customer service by sending an email to support@relxintl.com, and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.
RELX devices come with a One (1) year limited warranty¹ from the date of purchase² from https://relxnow.com or from Authorized RELX Stores. A replacement device will assume the remainder of the warranty period of the original device or pod.
One (1) year limited warranty¹: RELX Infinity & Essential Device
