Product Information
If an incorrect phone number or zip code was entered, then the package may be marked as "return to sender" and returned to our warehouse. Please double-check that your address is accurate for future orde
RELX Infinity and Essential use Type C cables. The RELX Infinity has an additional pogo pin for the wireless charging option compatible with its exclusive charging case.
Your RELX device is charging when the LED light pulses white. You'll know your device is fully charged when the light stops pulsing and is a solid white. It takes about 45-60 mins to fully charge your RELX device. RELX's smart-charge technology is designed to reduce overcharging.
You can charge a RELX device with a RELX pod inserted into the device, but this is not necessary.
Avoid storing a RELX device for more than two weeks on an empty charge. It is best to charge the device entirely and remove the RELX pod before storing.
As with all products containing nicotine or intended for use with the consumption of nicotine, store the RELX device out of reach of children and pets.
First, please make sure you are using the right pods for your device: The RELX Classic device is compatible with RELXPods, while the RELX Infinity and Essential devices are compatible with RELX Pod Pro and RELX Pod.
Start by simply inserting the RELX pod into the RELX device.
Leather Crafted: Made with prized European leather, Crafted with precision.
Soft and breathable Touch Hand Feel: The interlayer design makes the leather soft and comfortable to the touch.
Battery Indicator: The LED on the device can check the remaining power and charging status at any time.
The Artisan series focuses on high-quality materials and technique innovation, positioning high-end people, dedicated to creating premium products in the e-cigarette industry.
Based on the practicality of the e-cigarette, it is like a personal ornament which shows the personal taste and style.
The RELX device Serial Code is a combination of six-nine characters (letters and numbers).
RELX Classic:
*You can find the Serial Code at the bottom of your device, near the charging plug.
RELX Infinity, Essential, Artisan:
*You can find the Serial Code inside the curved opening of the device.
While RELX Pod Pro/RELX Pod for Infinity/Essential have an expiry date of 18 months from the date of manufacture, they are meant to be used soon after purchase.
We recommend that you finish using your pod within 15 days of opening it to maintain the best taste. After 18 months, you may notice a difference in the flavor or quality.
To help ensure the quality of the RELX pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.
Building on years of research, RELX produces our own proprietary e-liquid formula with a high manufacturing standard and the strictest quality control process.
Our ingredients include glycerol, propylene glycol, flavorings and nicotine salt.
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Nicotine salt is the active ingredient. Despite common misconceptions, nicotine is not a carcinogen, but is known to be an addictive chemical.
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Glycerol is a hypoallergenic ingredient used as a sweetener, and texture enhancer commonly used in foods.
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Propylene Glycol is a colorless, odorless ingredient commonly found in beverages, baked goods, and other household consumables.
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RELX uses standard non-oil-based flavoring compounds used in foods.
Please clean the device carefully with a cotton swab and try another pod. In daily use, please pay attention to clean the device, keep the inside of the device dry.
To ensure product safety and quality, RELX pods are not designed to be reused or refilled and should not be opened. Opening or otherwise tampering with the pod will render the warranty on the pod null and void.
RELX devices are easy to maintain. To clean the charge contacts and inside the RELX device, use a dry or slightly moistened cotton bud.
All RELX devices are not waterproof.
Visit our Store Locator to find an authorized retailer near you. Due to the regulated nature of our industry, we encourage customers only to purchase our products from authorized retailers.
RELX uses a closed-loop temperature control algorithm designed to deliver the ideal amount of power to the RELX pod. The liquid is heated using an industry standard wick and nichrome coil system.
The RELX device is designed to be reliable and intended to exceed our limited warranty. Unlike other e-cigarettes, RELX isn't disposable and should be treated as a consumer electronic device. Follow your city's local recommendations for disposing of a lithium-polymer rechargeable battery.
No buttons are required to turn on your RELX device, simply inhale from the mouthpiece. Once you have inserted a RELX pod into your RELX device, you are ready for a unique experience.
At this time we only offer non-nicotine RELX pods for some countries. To stay up to date on our newest products, please subscribe to our newslette
|
Status |
Remaining Power |
LED Notification |
|
Charging Case - Input |
0 - 99% |
Charging Case’s white LED flashes slowly |
|
100% |
Charging Case’s white LED turns on |
|
|
Charging Case - Output |
25% - 100% |
Charging Case’s white LED turns on |
|
0 - 25% |
Charging Case’s white LED flashes slowly |
|
|
Device - Input |
0 - 99% |
Device’s white LED flashes slowly |
|
100% |
Device’s white LED turns on before flashing 3 times and fading out |
Alcohol allergy, heart disease, hypertension, respiratory disease, pregnancy and lactation are strictly prohibited. Please use reasonably according to your own smoking condition, and stop using immediately if you experience discomfort.
Shipping & Receiving
In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to support@relxintl.com within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.
Please feel free to contact our official customer service by sending an email to support@relxintl.com. We may ask you to provide pictures or videos when contacting the customer service so that they can understand your problem faster and help you solve it in time.
Once an order is placed, we are unable to make any additions or changes to your order. If you change your mind on all the items in the order, you can cancel your order within 45 minutes of placing it. If your order has been processed or has already shipped, we can help with a return so you can place a new order.
If you did not receive your package, double-check your tracking information found in the shipping confirmation text or in your RELX account dashboard.
We recommend checking in with neighbors, front desk, mailrooms, or anywhere it may have been delivered. Please also check that the shipping address that was entered for the order is accurate and complete.
Please note: You must report damaged or missing items to us within 72 hours of the date of delivery. Failure to do so may result in a denied claim by the shipping carrier and exclusion from our return/exchange policy.
Payment & Safety
This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.
We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:
Ordered products exceed the purchase limit with the same account.
A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.
Please be assured that we will not collect or store any of your payment information.
Warranty & Maintenance
The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.
If possible, check your package for damage before you sign for it. If you see damage, refrain from signing for it and hand it back to the courier to return to us. Please contact the RELX Global Care Team if you notice the damage upon delivery. Report damaged products to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the delivery carrier and exclusion from our return/exchange policy.
If you want to replace the product, we recommend that you:
- Prepare clear pictures or videos which can fully prove the damage of the product.
- Send your specific problems, pictures or videos along with your order number to support@relxintl.com.
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After being received by our customer service, we will solve your problem as soon as possible.
RELX only warrants the device against defects in materials and workmanship that arise under normal conditions and use.
RELX understands your interest in knowing that your personal information will be secure. RELX is compliant with the Payment Card Industry Data Security Standard (PCI DSS) Certification and uses secure socket layer (SSL) technology to help keep your personal information safe.
The mission of RELX is to empower adult smokers through technology and design, ethically. Millions of adult smokers have already converted to using RELX products. We will continue to provide a quality alternative to combustible tobacco, helping enable millions more adult smokers transition away from cigarettes in the coming years.
Core to this mission is preventing the illegal sale of our products to anyone below the legal smoking age. To achieve this, RELX:
· Operates an in-house program in which retail staff are monitored to determine if they are adhering to applicable minimum age laws.
· Makes significant investments in product development and innovation aimed at preventing the use of our products by anyone below the legal smoking age.
Underage use of certain product categories remains a persistent problem, and at RELX we are committed to combating underage use of our product. While we have made great strides in our mission, we are continuously working on new approaches to address the issue more effectively. We welcome the opportunity to work with lawmakers, regulators and advocacy groups in pursuit of restricting our product to its intended users – adult smokers. Underage use prevention is among the company’s highest priorities.
1. Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
2. Damage caused by the device being exposed to or coming into contact with moisture (e.g., liquids, water, or rain, extreme humidity, unusual heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g., sand, food, dirt or similar substances);
3. Damage caused by operating the device outside the guidelines of permitted or intended use as described by RELX in the device documentation;
4. Damage caused by unauthorized modification to alter functionality or capability;
5. Damage (1) attributable to accessories or attachments not authorized or recommended by RELX or (2) attributable to accessories or attachments authorized or recommended by RELX but where usage of those accessories or attachments was outside of normal or recommended use;
6. Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;
7. Any device or pod where the Serial Code has been tampered with, erased, obscured, or is found to not be genuine;
8. Degradation of batteries from normal use (please contact RELX Global Care Team for more information on battery degradation);
9. Damage caused by unauthorised opening, disassembling or tampering with your device or pod in any way; and
10. Devices or pods purchased from unauthorized retailers.
If you have this suspicion please refer to https://relxnow.eg/pages/verify to verify the authenticity of your product.
The fight against unauthorized and counterfeit devices is a long-term commitment to upholding a high level of quality and service by RELX. RELX advises consumers to be cautious when purchasing devices from unauthorized resellers. While RELX would like to help victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes. In the case where we have a good faith belief that warranty claims are the result of counterfeit devices, we may reject such warranty claims at our sole discretion.
