How to cancel your order - Important Information
We understand that there may be instances where you need to cancel an order. Please take note of the following instructions and guidelines:
(1) When we receive your order, we will contact you to confirm detail and ship or not.
(2) If your package has not been dispatched yet, you can cancel your order by either using the live chat feature on our website or by sending an email to firstname.lastname@example.org
. Our customer service team will assist you in the cancellation process.
(3) Once the package has been dispatched, we regret to inform you that we are unable to cancel your order. However, if you have decided that you no longer need the items, you may refuse to accept the package upon delivery. The package will be returned to our warehouse. But if the package has been opened, you will be ask to pay cash.
*To verify if your order has been dispatched, please login your shopify account -My orders -Track your order, or check your mailbox, we will notify with email, or contact our customer service team to obtain the tracking number. You can then track your package on logistic platform: https://www.jtexpress-eg.com/
We adopt a Cash on Delivery (COD) payment method, which means you do not have to make any payment before the order is delivered.
In the event that the device has quality problem, please find nearest offline store to change.
We strive to ensure a smooth and hassle-free cancellation and refund process for our valued customers. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you.